Frequently Asked Questions:

Who is Vodacom4U?

The Vodacom 4U Franchise Group is aimed at the youth market. Stores give youth exactly what they are looking for: data, device insurance, tailor-made deals, cutting-edge mobile technology and the best in sales support and service.

Who am i ?

Iam the youth. Iam Unique.

I sing my own tune.

Iam the blacksheep of society,

And i love it.

I control my future , Iam the future

Iam your future.

Iam here for you.

Iam Vodacom 4U.

What is m-pesa?

M-pesa is a mobile money wallet that allows customers to store their money safely, access it easily, send money anywhere affordably and get airtime benefits.To register for an m-pesa wallet dial *111# and follow the instructions. To register, you must be an active Vodacom subscriber, have a valid South African ID book and be 16 or over. For further assistance dial the helpline on 082 0802.

What are uChoose packages?

Vodacom has a simple way to accommodate the use of smartphones. You have the benefit of topping up on all uChoose packages

The prices below exclude handset fee .

uChoose Smart S - 75 Anytime Minutes 200MB & 200SMS (R229)

uChoose Smart M - 120 Anytime Mintes 300MB & 300 SMS (R349)

uChoose Smart L - 250 Anytime Mintes 500MB & 500 SMS (R579)

uChoose Smart XL - 400 Anytime Mintes 800MB & 800 SMS (R809)

uChoose Flexi 55 – R55 Airtime value (R55)

uChoose Flexi 110 – R110 Airtime value (R110)

uChoose Flexi 200 – R200 Airtime value (R200)

uChoose Flexi 350 – R350 Airtime value (R350)

uChoose Flexi 500 – R500 Airtime value (R500)

uChoose Flexi 750 – R750 Airtime value (R750)

I bought the wrong items online, who can I contact?

Please contact the 4U support team directly at support@vodacom.co.za

What do I do if my phone stops working within 14 days of purchase?

Go into any Vodacom 4U store for assistance.

What do I do if my phone stops working after 14 days of purchase?

Go to any Vodacom 4U store or Vodacom Repair Centre to be checked.

Where can I get information about my Vodacom account balance?

Contact Vodacom Customer Care on 082 111.

What are the payment options when placing an online order?

There are 2 payment options:

1. Credit card payment - Master card or Visa card payments are accepted.  The online store is a safe shop and details are secured.

2. Deposit - this can be via EFT or directly at a bank, Proof of payment has to be sent to support@vodacom4U.co.za 

How much does shipping cost?

Shipping is free on all purchases above R250.  For purchases under R250, the fee is R50